Feast Festival Privacy Policy – Last updated: 21st April 2026

ADELAIDE’S LGBTQIA+ ARTS & CULTURAL FESTIVAL INCORPORATED (“us”, “we”, or “our”) operates the Feast Festival website (the “Service”).
This page informs you of our policies regarding the collection, use and disclosure of Personal Information when you use our Service.

FEAST Festival
Privacy Policy

1. Introduction
FEAST Festival is committed to protecting the privacy and confidentiality of personal information entrusted to us. This Privacy Policy outlines how we collect, use, disclose, and protect personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

2. Types of Personal Information Collected
FEAST Festival may collect the following types of personal information:
● Contact information: Name, address, email address, phone number.
● Collection of demographic information such as access requirements, gender identity, age etc
● Donation information: Donation history, payment details.
● Volunteer information: Skills, experience, availability.
● Employee information: Employment history, qualifications, payroll information.
● Client information: Information related to services provided.
● Website usage information: IP address, browser type, pages visited.

3. How Personal Information is Collected
FEAST Festival collect personal information in the following ways:
● Directly from individuals with their consent (e.g., when they make a donation, register as a volunteer, apply for a job, or use our services).
● From third-party service providers (e.g., payment processors, event ticketing platforms).
● From our website (e.g., through cookies and other tracking technologies).
● In collaboration with reputable and trusted partners to assist in LGBTQIA+ research.
● From publicly available sources.

4. Use of Personal Information
FEAST Festival use personal information for the following purposes:
● To process donations and provide donation receipts.
● To manage volunteer programs.
● To administer employment relationships.
● To provide services to clients.
● To communicate with donors, volunteers, employees, and clients.
● To promote FEAST Festival’s activities and events.
● To improve our website and services.
● To comply with legal and regulatory requirements.

5. Disclosure of Personal Information
FEAST Festival may disclose personal information to the following parties:
● Third-party service providers who assist us with our operations (e.g., payment processors, IT providers, marketing agencies).
● Government agencies as required by law.
● Other organisations with the individual’s consent.
We will take reasonable steps to ensure that any third parties to whom we disclose personal information are bound by confidentiality obligations and protect the privacy of the information.

6. Data Security
FEAST Festival takes reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. These steps include:
● Using encryption technologies.
● Implementing access controls and password protection.
● Training staff on privacy and security procedures.
● Regularly reviewing our security measures.

7. Data Retention
FEAST Festival will retain personal information only for as long as it is necessary for the purposes for which it was collected, or as required by law. When personal information is no longer needed, FEAST Festival will take reasonable steps to destroy or de-identify it.

8. Data Risk
Collecting, storing and using people’s information and data comes with risks. Knowing the risks and taking steps to mitigate them are important elements of good governance. More information here: https://www.acnc.gov.au/tools/guides/managing-peoples-information-and-data

The risks that come with information and data management include:
● Inappropriate use or disclosure of a person’s information or data
● Inadequate processes or training for staff handling people’s information or data
● Loss of a person’s information or data, either physical or digital
● Information or data about a person stolen, either physically or digitally
● Questions over policies and practices of external service providers used to manage people’s information or data
● Failure to comply with applicable laws
● Failure of physical management systems
● Malicious external cyber-attacks (for example, hacking or malware).

FEAST Festival staff are responsible in mitigating risks with information and data management.

Management of this data also includes the oversight of any external service providers FEAST Festival contracts to manage people’s information and data. While FEAST Festival can outsource this work, it cannot outsource the responsibilities that come with it.

FEAST Festival Board and Senior Staff need to be aware of the risks of their particular practices – including any outsourced to an external service provider – and have processes in place to protect the organisations from those risks.

FEAST Festival also complies with the ACNC Governance Standards, in particular Standard 5 where responsible peoples are meeting their duties including:
● Acting with reasonable care and diligence
● Acting honestly and fairly in the best interests of the charity for its charitable purposes.

8. Access and Correction
Individuals have the right to access and correct their personal information held by FEAST Festival. To request access or correction, please contact the Chair of the Governance + Risk Sub-Committee (see contact details below). FEAST Festival will respond to requests within a reasonable time.

9. Complaints
For complaints about FEAST Festivals’ handling of personal information, contact the Chair of the Governance + Risk Sub-Committee (see contact details below). FEAST festival will investigate the complaint and take reasonable steps to resolve it. If complainant is not satisfied with the response, they can lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

10. Website Privacy
Feast Festival website may use cookies and other tracking technologies to collect information about website usage. This information is used to improve the website and services. Users can disable cookies in their browser settings, but this may affect the ability to use certain features of the website.
Our website may contain links to other websites. We are not responsible for the privacy practices of those websites.

11. Contact Information
Any questions or concerns about the Privacy Policy or handling of personal information, contact the Chair of the Governance + Risk Sub-Committee:
enquiries@feast.org.au

12. Artificial Intelligence Tools
Feast Festival uses a range of digital platforms and software systems, some of which incorporate large language models (LLM) also known as Artificial Intelligence (AI) features, to assist with administration, communication, accessibility, productivity and organisational operations.

Where AI-enabled tools are used, Feast Festival takes reasonable steps to protect personal information and does not intentionally provide sensitive personal information to publicly accessible AI systems unless appropriate safeguards are in place.

Personal information collected by Feast Festival is handled in accordance with our privacy obligations and is only shared with third-party service providers where necessary to deliver our services and operations. AI features are used to support our work, not to make automated decisions about individuals.

13. Policy Review
This policy will be reviewed every two years or as required to ensure it remains relevant and effective.